Basic Supervision for New Managers & A Tune Up for Veteran Managers: Strategies, Approaches & Techniques
Course Content:
Far too many qualified and motivated professionals and technicians
have been promoted or appointed to supervisory and management
positions based solely on their past performance. The thought
was that if they were good professionals or technicians they
would also be good managers. Many of these managers were not
provided with the proper management tools needed for success
and consequently never fulfilled their potential or "burnt
out." Even the best professional needs management development.
Also, many veteran managers, with years in management, have had
no formal management education and development and are oftentimes
fearful that their management decisions and actions may put the
company and themselves at risk. Many are stressed out and are
seriously considering leaving the management ranks. Today's employers
know that many good managers and leaders are not always born
- they are also developed.
You will learn:
- The key elements of supervision in the "New Economy"
- The five key components of the "New Workplace"
- How to incorporate and utilize the four new definitions of productivity
- Insight into the nature of tomorrow's workforce
- What management and your staff expect from you and how to deliver it
- How to successfully develop and use a departmental Action Plan
- How to develop and use your personal Action Plan
- How to teach others to develop and follow-through on their individual and team Action Plans
- The most common management mistakes and pitfalls to avoid
- The difference between leadership and management and how to use both
- Why coaching individuals and teams is so highly coveted by today's upper management
- The elements of successful employee motivation
- How to build and maintain credibility
Who should attend?
New and veteran managers and supervisors wanting to secure skills
and ensure a strong foundation in leadership and management.