Seminar 306
Managing Conflict & the Difficult Employee - Where Did Civility Go?
Course Content:
More and more organizations are finding it necessary to educate
their management and supervisory staff on how to successfully
manage conflict in the workplace. There are obvious reasons for
this management development, including: the fact that: 1) conflict
detracts from performance and productivity; 2) unresolved conflict
can often lead to workplace violence; 3) good employees will
not remain in an environment where there is unresolved conflict;
4) stressful environments may lead to expensive workers' compensation
claims and harassment lawsuits.
You will learn how to:
- Identify and diffuse or remove conflict
- Head off conflict before it turns to violence
- Identify your communications strengths and weaknesses regarding conflict management
- Teach others to identify, resolve and/or report symptoms of conflict in the workplace
- Determine when a particular conflict issue needs the intervention of professionals other than yourself
- Teach your employees how to effectively resolve conflict among themselves
Who should attend?
Human resources professionals, veteran and new managers and supervisors.
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