Organizations are clamoring for clarity, focus, process and product and service delivery because they know that without these components in place they can never be considered world-class. Consequently executive leadership is needed to support process improvement as a key management initiative. You will learn how to: Review intent and requirements of process improvement Identify customer-driven quality Define the leadership needed to implement and sustain process improvement Inculcate employee involvement Identify needed critical leadership and staff behaviors Clarify how process improvement can be used to support your organization’s management philosophy Identify the challenges of using process improvement given your organization’s existing philosophy Develop a shared understanding of how process improvement methodology should be implemented and supported Identify change management drivers and constraints Use force field analysis/SWOT Use milestones chart to develop a responsibility assignment matrix for who will be doing what and when Methodology to review the process improvement initiative

Seminar Mgmt 309