Change in the workplace is only successful when top leadership is also committed. Focus groups, endless TQM meetings and consultants are not the reasons for change. Change doesn’t come from “Champions from Middle Management” or from the workforce-at-large. Change occurs and is sustained only when it comes from the top down and it is only successful when it is corporate-wide, from the CEO down to the hourly custodian. You will learn how to: Elicit clear and concise mission, strategic and action plans from management and staff regarding the workplace “change initiative” Embrace change as a good and necessary component to company health, survival and prosperity Deal with your own reluctance to change – both conscious and sub-conscious Assist employees in understanding and embracing the necessity for change Reward those who assist in sustainable change