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No one denies the fact that we live in a customer-driven economy. Many strive to achieve and maintain customer satisfaction. Many wouldn’t know how to deliver customer satisfaction if it hit them in a head-on crash. A select few are surviving and thriving because they truly know how to “deliver the goods.” You will learn how to: Identify the components to customer satisfaction Identify and eradicate those practices and activities that compromise or preclude customer satisfaction Recruit and retain workers who understand the criticality of customer satisfaction Weed out those who are unable or unwilling to consistently contribute to customer service Educate your workforce on the successful components to customer satisfaction Recognize and reward your workforce when they consistently assist your organization in delivering satisfactory customer service Compare your efforts with the competition Grab and secure customer loyalty

Seminar Mgmt 405

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